Flights Archives - Handle My Complaint

A mum explaining to her child that their flight has been cancelled without consent

When Louise* logged in to the Qantas app to check her return flight from a family holiday she was shocked to find the booking was no longer there.

But she was filled with horror when she found out the reason. Her former husband, who has a police-initiated domestic violence order (DVO) in place against him for harassment and stalking, had cancelled them.

September 5, 2023

Losing ground: Qantas sued over ‘ghost flights’

Danger Zone

Covid-19, Flights, Qantas, Refund, Travel

By Venice de Torres

Are you one of the thousands of Australians affected by Qantas flight cancellations? Forced into a long layover at an international airport? Or hundreds of extra dollars out of pocket after your flight was rescheduled at the last minute?

You would be furious to learn that the national carrier had cancelled those flights well before you booked. Or that even if you had booked a real flight, rather than a ‘ghost’ one, Qantas delayed telling you that it had cancelled your flight for an average of 18 days.

A worried man at the airport dealing with flight delays and cancellations

March 28, 2023

Taking flight? Here’s how to deal with delays

Better Ways

Credit, Flights, Travel, Travel money

By Venice de Torres

Qantas proudly sells itself as “the spirit of Australia” but if that’s the case the spirit is not happy. According to the Australian Competition and Consumer Commission (ACCC), Qantas received the highest number of complaints of any airline in the 2022 financial year. Most grievances related to service issues, such as flight delays and long wait times to speak with customer service agents.

April 26, 2022

Up in the air: What is going on with Qantas?

Better Ways

Covid-19, Credit, Flights, Travel, Travel money

By Venice de Torres

J.R.R. Tolkien once wrote, "Not all who wander are lost." But if your wander is booked with Qantas, you could be. That is if your flight was cancelled and you opted for a travel credit instead of a refund.

Complaints about Qantas have been mounting on social media since Australia's borders reopened and people have been trying to use their flight credits. According to some reports, it has been almost impossible to get through to the airline, let alone redeem the credits.