Digital platforms: The complaints nightmare
In January this year, thousands of Crypto.com users were locked out of their accounts when the digital platform was forced to change security settings after it was hacked. To add insult to injury, support channels were not working and all users were told by the platform’s CEO was that "you could be using the wrong email address" — via a Tweet.
Chances are you have experienced something similar. New research has found that almost three-quarters of Australians are dissatisfied with how complaints are being handled on digital platforms.
Hunger games: Does food delivery really deliver the goods?
If you grew up in Brisbane in the late 1970s, you might remember a yellow van with a giant red telephone on top. The distinctive Silvio’s Dial-a-Pizza was a pioneer in the food delivery industry. Bringing pizza to our doors long before the household names of today.
Seven years later, Suppertime launched the first courier service for higher-end restaurants in Sydney. It eventually expanded into Melbourne in 2015.
It’s safe to say neither of these pioneers could have predicted just how big the food delivery service would become in Australia. It is now an $850 million industry that is predicted to grow into a multi-billion dollar industry from 2025.
Shocking power prices? Make money off your electricity
Power bills are on the rise again but don’t despair. There are ways you can not only save money on electricity but actually make some.
The Victorian Government has just announced that it will give consumers $250 to use its energy comparison site. It is basically incentivising you to take a closer look at your electricity bill.
Second best: Are used cars still worth your money?
If you've been shopping for a secondhand car recently, you've likely noticed they're still not cheap, especially if you want to avoid ending up with a lemon.
The pandemic caused production delays and a shortage of new cars, driving up demand for the next-best option. While prices for used cars have come down somewhat, they are still higher than pre-Covid levels.
According to the Moody’s Analytics' price index, the average used car now costs 20 percent less than its peak in May 2022 but is still 40 percent higher than pre-pandemic levels.