Money problems: How to complain about a bank
If your financial institution is refusing to reverse a transaction you did not authorise, or blaming you for the loss of funds, it is important to know how to complain about a bank. Taking the right steps at the right time will give you the best chance of getting your money back.
Unauthorised transactions: What you need to know
When Queenie received a call from Paypal about an unauthorised transaction, she took quick action, unlinking her bank card as advised. Before she knew it, more than $1600 had vanished from her account. Realising she had been scammed, Queenie immediately alerted Westpac, never thinking she would soon join the thousands of Australians making financial complaints.
Price to pay: Lifting the lid on financial complaints
When Queenie received a call from Paypal about an unauthorised transaction, she took quick action, unlinking her bank card as advised. Before she knew it, more than $1600 had vanished from her account. Realising she had been scammed, Queenie immediately alerted Westpac, never thinking she would soon join the thousands of Australians making financial complaints.
Scare tactics: What to do about ghost stores
As an increasing number of Australians are ripped off by ghost stores, those caught in the trap may be wondering if there is anything they can do.
Online haunts: Watch out for ghost stores
Snapped up a bargain online from a local store only to find there is nothing local about it? Or that it doesn’t even exist? You are one of a growing number of Australians haunted by ghost stores.
Late arrival: What happens when your goods aren’t delivered on time
How much attention do you pay to the delivery date on something you’ve bought online? Is it a deciding factor in your purchase?
Losing ground: Qantas sued over ‘ghost flights’
Are you one of the thousands of Australians affected by Qantas flight cancellations? Forced into a long layover at an international airport? Or hundreds of extra dollars out of pocket after your flight was rescheduled at the last minute?
You would be furious to learn that the national carrier had cancelled those flights well before you booked. Or that even if you had booked a real flight, rather than a ‘ghost’ one, Qantas delayed telling you that it had cancelled your flight for an average of 18 days.
Broken promises: Are you eligible for an insurance refund?
Did you know that you could be in line for an insurance refund of up to $290? The Australian Securities and Investment Commission (ASIC) has discovered that over 5.6 million consumers have been overcharged by insurers, amounting to a total of $815 million.
Play to win: Don’t get caught with dodgy video games this Christmas
It's no secret that video games are big business. In fact, the gaming industry is now worth more than $200 billion globally and is expected to reach almost $300 billion by 2024. In Australia, the gaming industry is also huge and growing.
Need to return a Christmas gift? Here’s how to do it with style
So you really don’t like that floral nightie Nana sent you? The shoes you got for your fashion-conscious son are just ‘so last year’? Your daughter received two of the same Nintendo game?
Yes, it’s Christmas and we’ve all received – and given – presents that just aren’t quite right. In the back of our minds, we’re wishing it was a gift card instead. No matter the reason, there’s no need to feel embarrassed about returning them.