Late arrival: What happens when your goods aren’t delivered on time
How much attention do you pay to the delivery date on something you’ve bought online? Is it a deciding factor in your purchase?
Losing ground: Qantas sued over ‘ghost flights’
Are you one of the thousands of Australians affected by Qantas flight cancellations? Forced into a long layover at an international airport? Or hundreds of extra dollars out of pocket after your flight was rescheduled at the last minute?
You would be furious to learn that the national carrier had cancelled those flights well before you booked. Or that even if you had booked a real flight, rather than a ‘ghost’ one, Qantas delayed telling you that it had cancelled your flight for an average of 18 days.
Broken promises: Are you eligible for an insurance refund?
Did you know that you could be in line for an insurance refund of up to $290? The Australian Securities and Investment Commission (ASIC) has discovered that over 5.6 million consumers have been overcharged by insurers, amounting to a total of $815 million.
Play to win: Don’t get caught with dodgy video games this Christmas
It's no secret that video games are big business. In fact, the gaming industry is now worth more than $200 billion globally and is expected to reach almost $300 billion by 2024. In Australia, the gaming industry is also huge and growing.
Need to return a Christmas gift? Here’s how to do it with style
So you really don’t like that floral nightie Nana sent you? The shoes you got for your fashion-conscious son are just ‘so last year’? Your daughter received two of the same Nintendo game?
Yes, it’s Christmas and we’ve all received – and given – presents that just aren’t quite right. In the back of our minds, we’re wishing it was a gift card instead. No matter the reason, there’s no need to feel embarrassed about returning them.
Aussies now entitled to a refund on their video games
Today, the Australian Competition and Consumer Commission (ACCC) has made the case that EA has not been doing the right thing. By denying customers entitled to refunds, EA has been in breech of the Australian Consumer Laws (ACL).
"We Stand By Our Games. If you don't love it, return it." is the promise made by the world’s third largest publisher and developer of video games, Electronic Arts known as EA, who run the Origin video game distribution platform.