Complaining about an insurance company
When an insurer refuses to pay an insurance claim you thought was covered under your policy, you want answers. And you’re not alone - complaining about an insurance company has become a national pastime.
How to dispute an insurance claim decision
Has your insurer rejected your claim or only agreed to cover part of your losses? If you feel you have been hard done by, there are some steps to take to dispute an insurance claim decision.
Is there a time limit on car insurance claims in Australia?
How long would you expect to wait for your car to be assessed after an accident? A few days? A few weeks? Is there a time limit on car insurance claims in Australia?
Is there a time limit on insurance claims in Australia?
If we have a car accident or our home has been damaged, most of us will reach for the phone as soon as possible but is there a time limit on insurance claims in Australia?
What if you’re unable to make an insurance claim immediately? Will you miss out on a refund or replacement if you don’t lodge it by a certain time?
How long should an insurance claim take?
Few of us can afford to wait too long to have something repaired or replaced but how long should an insurance claim take after it’s been submitted?
How to drive a smoother insurance claim process
No one wants the pain and hassle of a car accident or a house fire to be compounded by a complicated insurance claim process.
Broken promises: Are you eligible for an insurance refund?
Did you know that you could be in line for an insurance refund of up to $290? The Australian Securities and Investment Commission (ASIC) has discovered that over 5.6 million consumers have been overcharged by insurers, amounting to a total of $815 million.
Pet insurance: What does ASIC’s crackdown mean for you?
Have you received a large veterinary bill for your pet even though you had what you thought was the right insurance? You’re far from alone.
Paying a premium: What are the real benefits of private health insurance?
Private health insurance is a popular choice in Australia, with more than 13 million people, or 55.2 percent of the population, holding a policy. More than $22 billion is paid out in benefits each year, which sounds like a huge amount being returned to customers. But is it?
Taking the stress out of complaints
Romantha Barron is in tears as she shares how much Handle My Complaint’s help meant to her.
The Perth disability carer was facing the prospect of forking out thousands to fix a collapsing ceiling in her home and garage. This is after RAC insurance rejected her claim for storm damage.