Driving change: Take control of car complaints
Having trouble getting the dealership to take your car troubles seriously? Is the manufacturer giving you the runaround?
It’s easy to feel like you’re a voice in the wilderness when you’re being shunted from dealer to manufacturer and back again, each blaming the other – or you – for the vehicle’s faults.
Handle My Complaint CEO Jo Ucukalo says it’s an effective tactic, as most consumers simply give up.
Happy customers: We’ve got a handle on your complaints
It’s been another busy year for the team at Handle My Complaint. Since launching our new online system in February, we have handled almost 2,400 complaints for Australians across a range of industries.
From vehicles to travel, home renovation to insurance complaints, if there’s a customer who feels hard done by, we’ve assisted them to get the outcome they deserve. As the year draws to a close, we take a look at some of the situations we’ve helped resolve and share some of the lovely feedback we’ve received from our clients.
Toyota paint peel proves power in numbers
When paint started peeling off his Toyota Corolla in great chunks, Chris McInerney thought maybe he had done something wrong.