How to make a complaint against a supermarket
Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.
Checking out: Complaints about supermarket customer service
Australian shoppers have been complaining for many years about the rising cost of groceries, but they are also far from happy about how they are treated at supermarkets. We receive more complaints about supermarket customer service than we do prices.
Supermarket complaints: What every shopper should know
When most of us are forking out more than 20 percent of our weekly income for groceries, we expect to get value for money and good service. But given the volume of supermarket complaints, it’s clear many Australians don’t feel they are receiving either.
Sales alert: Spotting supermarket price discrepancies
Lizzy was excited when she saw her regular brand of coffee bearing a 40 percent off tag at Woolworths. Peter had a similar feeling when he spotted a half price tag against Nature’s Coffee. But it didn’t take long for either to spot the supermarket price discrepancies.
Supermarket discounts: How special are specials?
We have all fallen for supermarket discounts, from ‘buy one, get one free’ inducements to promises of ‘everyday low prices’.
Has your card surcharge been supercharged?
We are so used to paying for everything by debit or credit card these days, many of us barely give any thought to the little extra that is often tacked onto the purchase price. But you should take a closer look to avoid being needlessly stung by card surcharges.
Pay wise: How to keep card surcharges down
You might have heard that the Australian Government is preparing to ban debit card surcharges – those pesky percentages added to seemingly every electronic transaction.
Don’t get too excited. While the Reserve Bank of Australia (RBA) is reviewing card surcharges – which cost Australians anywhere between $1 billion and $4 billion a year – any change would not come into effect until 2026.
Finding alternatives to payday loans
When you're struggling to pay bills, it can be tempting to look for a quick fix. Payday loans may seem like a simple solution but before you sign up it’s worth exploring alternatives to payday loans.
Paying for JB Hi-Fi extra care
As you go up to pay for your new TV or computer, the helpful salesperson might suggest you take out JB Hi-Fi extra care. If you’re forking over a few thousand dollars, the extended warranty might seem like a good idea, but is it?
Do you have to pay for a warranty?
An extended warranty is a voluntary add-on, not a mandatory purchase. If someone you’re buying a product or service from suggests that you have to pay for a warranty, don’t fall for the sales pitch.