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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Washing machine given up the ghost? Dodgy dryer dampening your mood? Whether you’re washing for a family of four or downsizing to an apartment for one, there are laundry appliances to fit your needs.

But if it’s been a while since you last bought one, your head may be spinning with all the new features and options on the market. Take a load off — we’ve done the dirty work for you so that you can go shopping for laundry appliances with confidence.

No one likes a whinger, but we all have legitimate complaints from time to time. So what’s the right way to complain?

Before you pick up that phone or send that email, ask yourself how invested you are in making the complaint? Is the $50 watch that isn’t working properly worth spending indefinite hours trying to get your money back? The trade-off between your effort to complain and how much you value the item is what we call the complaining value.

Still want to complain? Here are some do’s and don’ts to ensure a better chance of getting a resolution.

It’s a weekend ritual for thousands of Australians around the country. Heading down to their local hardware store to buy anything from garden tools to a whole new kitchen.

Those home reno stores lure you in with a sausage sizzle out the front and the in-store experts out the back. Once you leave you have a satisfied belly and enough confidence to tackle everything from minor repairs to a full-on renovation.

Worried about your energy bill? You now have more power to do something about it.

As of 1 October 2021, the Federal Government requires energy companies to switch you to a better deal within 48 hours of asking for one.

Prior to this change, companies could take up to three months to switch you over — that’s three months of paying more than you should. With Christmas on the horizon, making a switch now might just put some much-needed extra money into your account.

Did you know that spring is the ideal time to buy running shoes at good prices?

No, this isn’t a sales pitch. It’s actually when stores start selling off their winter collection and try to lure customers in with hot deals, so you can get great running shoes at low prices.

However, with so many options available, it pays to do your homework.

One of the most visible and exciting developments in sustainable living are electric cars, like those released by Tesla, and soon we will be seeing a lot more of them on the road. Electric cars have been around for decades before they were popularised by Tesla and now many others. However, there are still many questions that arise when talking about them. We are going to take a look at the most frequently asked questions, myths, and facts about electric vehicles.

Father's Day is a chance to honour the special men in our lives. They don't need to be your dad, or grandad, they can be anyone's dad or not even a dad. And if you don’t really have the time or fresh ideas to go hunting for something specific - how about grabbing a gift card for him to spend as he wishes. We’re letting you in on our tips for this practical and thoughtful hack on giving a gift.

COVID-19 lockdowns mean more of us have switched to online transactions - including grocery shopping. Big supermarkets like Coles and Woolworths have levelled up their game by focussing efforts on our online grocery shopping experience. Beyond accessibility and other benefits, there are important drawbacks to virtually shopping for groceries. In this second part of our series on online supermarkets, we dive deeper into the things we need to look out for before jumping into the convenience of online purchasing.