Handle My Complaint Quick Guide
As consumers, we subscribe to different services and purchase various products all the time. We consume electricity, pay rent or mortgages, subscribe to mobile and internet plans. And we have our credit cards or Buy Now, Pay Later services for online and in-store shopping. Sometimes things go wrong and that's where Handle My Complaint comes in.
Why you are spending more with Buy Now, Pay Later services like Afterpay and Zip
The use of Buy Now, Pay Later (BNPL) services like Afterpay and Zip are gaining in popularity. After many years of debate, BNPL is still not considered a loan and there are no laws to protect customers. Instead of laws, a Code of Conduct created by the industry for the industry has been released in Australia. We examine the mechanics of these guidelines, what it means for your purchasing power and the things you can do to prevent mishaps.
Our expert planning guide to moving house
Moving is a life-event we all experience, with over one third of Australians having moved in the past 5 years. It's time-consuming, tiring, and rarely described as fun, however, it usually leads to a positive result. If you need help on moving day, hiring quality movers to help is key to having a positive move experience.
Skincare products you won’t want to share
Knock-offs have been around forever. However, we are seeing more fake products being made and sold around the globe. So does that mean that fakes are getting better or worse for quality and safety? And what is so appealing about fake products anyway?
Top tips to combat credit card fraud
Checking our card statements should be an easy and hassle-free process, but what if a transaction you see surprises you? The suspicious amount might be a low value ride-share transaction you do not recognise. Or it might be a seriously large purchase that you know you definitely did not buy. Either way, your heart will skip a beat when you realise you have been stung by credit card fraud.
How to spot a knock-off and what can happen if you own one
Our confidence and skills with online shopping are improving every day, which means we’re becoming more adventurous with our purchases. Clothes, snacks, bath essentials, shoes, whatever it is we’re looking for, there's surely an online store selling it. But, what can we do if the product we bought was actually a knock-off?
#TravelAdventures await – tips on keeping your travel money safe during COVID
We all have our dream travel destinations in post COVID times. Due to the abrupt halt to travel, many of us have money stored in foreign currency and on travel cards. We’re trusting our travel money is safe until we can travel again. However there are some recent changes affecting travel money.
When excitement turns to disappointment – things you can do about a dud event
Living in the digital age means we're able to plan our adventures from the comfort of our home. We spend our time researching and coordinating, hopeful of having a fun time, usually with our favourite people in tow. So, how can you tell if the event going to be a fizzer or a best-seller when you're reading the promotions?
Online sales are surging, and so are delivery scams
Scammers are constantly finding ways to exploit the current trend. People are out in force buying online, and as those packages go out for delivery, people expect to receive messages from shopping websites like Amazon and delivery companies including Australia Post. This makes it the perfect time for scammers to prey on consumers who are not paying close attention.
Three top tips for safer shopping and home improvement
2020 has taught us that being safety conscious allows us to enjoy the finer things in life, like cafes, family reunions, weddings and (hopefully) travel. Home improvement projects have been extremely popular as we’ve spent more time at home than ever before. When it comes to shopping, all types of shopping, safety matters too. Each year Australia has about 650 consumer product recalls. But only about half of the affected products are returned to sellers. This amounts to about 1.7 million recalled products remaining in people's homes!