I want to welcome you to the Two Hoots Tribe - our new community where we are harnessing consumers’ voices to improve products and services.
We all purchase products and services on a daily basis. As we go about our day, using these products and services, often we encounter questions and issues. When this happens, we want to reach out to somebody for help.
As consumers, we subscribe to different services and purchase various products all the time. We consume electricity, pay rent or mortgages, subscribe to mobile and internet plans. And we have our credit cards or Buy Now, Pay Later services for online and in-store shopping. Sometimes things go wrong and that's where Handle My Complaint comes in.
Customer behaviour is getting out-of-hand and companies are shifting their policies in response to thorn-in-the-side or dishonest customers.
So does the blame rest with your fellow shoppers or could you be one of those never-to-be-pleased customers? Either way, bad consumer behaviour means, you lose out.