How to drive a smoother insurance claim process
No one wants the pain and hassle of a car accident or a house fire to be compounded by a complicated insurance claim process.
Late arrival: What happens when your goods aren’t delivered on time
How much attention do you pay to the delivery date on something you’ve bought online? Is it a deciding factor in your purchase?
Thank you for igniting our ideas
Handle My Complaint has just been awarded a coveted grant – and we couldn't have done it without you.
Privacy risks: Tackling facial recognition technology head on
Have you seen any signs about the use of facial recognition technology when you’ve been out shopping? CCTV is one thing, but this controversial technology raises more concerns about breaches of our privacy.
Smart money: How to avoid PayID scams
Have you heard about PayID scams? Perhaps you or a friend have fallen foul of the electronic payment system?
More than 18 million Australians have signed up to use PayID since its launch six years ago. The attraction is simple: it’s easy to use, free, and money is transferred quickly – whether you’re paying or being paid. The unique identifier (the ID part) is linked to your bank account and you only need a mobile number or email (and an ABN or CBN if you’re a business) to send and receive money.
The Australian Banking Association maintains it’s one of the most important steps customers can take to prevent scams, but the mobile-friendly service hasn’t been immune to scammers. Even the tech-savvy younger generation - least likely to be caught in other financial scams - has been caught out.
Online platforms such as Facebook Marketplace and Gumtree are popular hunting grounds for PayID scams.
Join Handle My Complaint and reap the rewards
If you’ve ever spent hours on the phone trying to sort out an issue with a product or service, or been given the run-around by a company’s complaints department, you’ll see the value in getting someone else to do the legwork for you.
Bad numbers: What’s behind the record complaints against financial firms?
Are you unhappy with your bank? Still disputing a transaction on your account that you didn’t make? Or have your dealings with the buy now, pay later (BNPL) sector left you more than a little hot under the collar? You’re not
Dining dilemmas: How to complain on a first date
The person sitting across from you in the restaurant is funny and interesting. Awkward get-to-know-you questions are out of the way and you’re already bonding over mutual likes and dislikes. There’s even been a few laughs. This first date is going rather well.
Then your meal arrives. You’ve barely taken a bite and notice something isn’t quite right. Perhaps the vegetables are too cold, the meat is undercooked, or something you ordered is missing.
Maybe it’s not the food that’s niggling at the back of your mind. The music might be too loud for conversation and you’re pondering whether to ask the manager to turn it down or not. Or perhaps you’ve been waiting way too long for your drinks or entrée?
Happy customers: We’ve got a handle on your complaints
It’s been another busy year for the team at Handle My Complaint. Since launching our new online system in February, we have handled almost 2,400 complaints for Australians across a range of industries.
From vehicles to travel, home renovation to insurance complaints, if there’s a customer who feels hard done by, we’ve assisted them to get the outcome they deserve. As the year draws to a close, we take a look at some of the situations we’ve helped resolve and share some of the lovely feedback we’ve received from our clients.
Taking the stress out of complaints
Romantha Barron is in tears as she shares how much Handle My Complaint’s help meant to her.
The Perth disability carer was facing the prospect of forking out thousands to fix a collapsing ceiling in her home and garage. This is after RAC insurance rejected her claim for storm damage.