Taking the stress out of complaints
Romantha Barron is in tears as she shares how much Handle My Complaint’s help meant to her.
The Perth disability carer was facing the prospect of forking out thousands to fix a collapsing ceiling in her home and garage. This is after RAC insurance rejected her claim for storm damage.
Car servicing: Go the extra mile with the right mechanic
Cars are a big investment and, like any other valuable item, you want to take care of them to ensure they go the distance.
When it comes to car maintenance, there are a few schools of thought. Some people swear by regular service appointments, while others prefer to only service their car when something goes wrong.
Baby boom: Is private health insurance necessary if you’re planning for pregnancy?
Planning to have a baby? Pregnancy is an exciting time but also a nerve-wracking one. There is so much to think about, not the least of which is where to have your baby.
Australians are fortunate to have access to good health care. And most women will give birth in a public hospital, where the charges will be limited. But many opt for private hospitals because they believe it will be a better pregnancy experience, including the promise of a private room after the birth.
It’s one of the reasons women who are thinking about getting pregnant take a closer look at private health insurance. This might mean updating their existing policy to cover pregnancy and birth. Or taking it out for the first time specifically for that reason.
Dying to know: Is life insurance worth the premiums?
Did you know that if you have superannuation, it most likely includes life insurance?
In 2018, a federal parliamentary report found almost 64 percent of active life insurance policies were held through superannuation.
But when the Federal Government changed who is entitled to the default insurance, that number took a hit — KMPG estimates it dropped to 51 percent.
Are you one of the people no longer automatically insured through your superannuation? If so, you might be wondering whether or not to take out separate life insurance, especially given the events of the past few years.
Pay attention: Your guide to online payment platforms
Online payment has certainly made our lives easier. It's become more convenient for us to shop online, pay for bills and send money to family and friends.
So it’s probably no surprise that the FIS Global Payments Report predicts the use of cash will drop from 7 percent to 2 percent of all point-of-sale transactions by 2025.
FIS, a payments technology company, says the pandemic has only accelerated our move to digital wallets and other e-commerce, or online payment platforms.
Unlucky break: Will travel insurance protect you when you need it?
Australians are big travellers — at least we were before Covid hit. Now that we’re getting back out on the road and into the air again, should we protect our hard-earned money with travel insurance?
Some people might say that travel insurance is a waste of money. After all, what are the chances that something will actually happen to you while you’re on holiday? But the truth is, anything can happen when you’re away from home. And if something does go wrong, travel insurance can be a life saver. But is it really worth the extra expense? And how has Covid changed things?
Dead loss: Is funeral insurance worth the money?
Dying isn’t something any of us like to think about it, let alone discuss. But there’s little doubt shelling out $15,000 for a funeral while grieving the loss of a loved one just compounds the pain.
The fact is funerals can really be that expensive. According to Canstar, it can cost anything from $4,000 to $15,000, depending on the ceremony.
Pay dirt: The battle for your digital dollars
The digital world has transformed the way we live, work and play. Transactions that used to take place in cash or with paper cheques are now completed online, using digital payment platforms.
In Australia, there are a number of different digital payment platforms available, each vying for a share of the market. In 2021, the industry processed about 55 million payments. That is worth about $650 billion each day, according to The Australian Financial Review. But behind this progress are growing concerns not only from banking institutions but governments.
The right direction: How to get the best car loan
We love our cars. In fact, the number of registered vehicles in 2021 was almost as many as the country’s total population. But it's no secret that buying a car is a costly exercise.
In fact, the cost of a new car has risen by an average of 7.4 percent in the past year, according to the latest figures.
Add car insurance, registration and general running costs, and it's easy to see why many people opt for a loan when buying a new set of wheels. But with so many lenders in the market, how do you find the best car loan for your needs?
Digital platforms: The complaints nightmare
In January this year, thousands of Crypto.com users were locked out of their accounts when the digital platform was forced to change security settings after it was hacked. To add insult to injury, support channels were not working and all users were told by the platform’s CEO was that "you could be using the wrong email address" — via a Tweet.
Chances are you have experienced something similar. New research has found that almost three-quarters of Australians are dissatisfied with how complaints are being handled on digital platforms.