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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Are you being hounded by a debt collector? Are there endless phone calls and texts? Perhaps they are even calling or texting family members or friends to try to get hold of you. Here’s how to handle debt collectors.

No one wants to be chased for money, especially at a time they are feeling vulnerable and under financial stress. While businesses are entitled to expect payment for a product or service, there are rules and regulations around debt collection. There are also places you can go to get help dealing with debt collectors, so don’t feel backed into a corner.

Are you having a tooth pulled? Or lost some teeth in an accident? Or simply don’t like the way your teeth look? Your dentist may suggest dental implants.

While there are good health reasons for replacing a missing or extracted tooth (or teeth) as soon as possible, it’s important to understand what dental implants are and what is involved in the procedure.

Salespeople will often try to persuade you that extended warranties are the best way to protect yourself against expensive repairs in the future. Don’t be fooled.

What many Australians don’t realise is they are protected under Australian Consumer Law and that, more often than not, the extended warranty being offered covers the same period and rights to repairs or replacement. This is why it’s often referred to as ‘junk insurance’.

Ever wondered why your cup of coffee costs an extra 15 cents at one café and not another? Or when you go to pay for petrol with Visa or Mastercard, you're told it will cost another 1.5 percent? These added costs are known as card surcharges and while they might not account for much in one or two transactions, they certainly add up.

The Albanese Government is preparing to ban debit card surcharges - the amount a business charges to cover the cost of an electronic transaction – from 1 January 2026, pending a review by the Reserve Bank of Australia (RBA). Treasurer Jim Chalmers said consumers should not be punished for using cards or digital payments.

Struggling to juggle all your bills? Falling behind on your rent or mortgage payments? You may benefit from financial counselling.

We seek advice from the experts for all kinds of things in our lives – from health to education and everything in between, so you shouldn’t be embarrassed about asking for assistance in an area integral to your wellbeing.

Financial counsellors can help you navigate a very stressful time. But who exactly are these professionals? What role do they play in helping you regain control of your financial health? Let's delve deeper into understanding the invaluable support they can provide.

Feeling the sting of yet another surging power bill? There is some relief on the way – providing you meet the eligibility criteria.

Handing down the Federal Budget on 9 May, Treasurer Jim Chalmers said more than five million households would have up to $500 deducted from their power bills in the next financial year through the Energy Bill Relief Fund.

But are you one of them?

Worried about all those headlines about builders going bust? If you’re building a new home, you might be increasingly concerned about what happens when a builder goes into liquidation.

The surge in construction company collapses across Australia, including high-profile builders such as Porter Davis and Probuild, has understandably made homeowners and investors nervous about the future.

Picture this: It's the end of the month, and you're anxiously waiting for your next paycheck. An unexpected expense throws your budget off balance, and you're desperate for a solution. An online search brings up payday loans in Australia and you are tempted by the promise of immediate relief.

When we find ourselves in financial strife, it's tempting to look for a quick fix but if you don’t pay the loan back quickly, even a small amount can end up costing you big time. Before you sign on that dotted line, take a closer look at what you might be getting yourself into.