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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Online payment has certainly made our lives easier. It's become more convenient for us to shop online, pay for bills and send money to family and friends.

So it’s probably no surprise that the FIS Global Payments Report predicts the use of cash will drop from 7 percent to 2 percent of all point-of-sale transactions by 2025.

FIS, a payments technology company, says the pandemic has only accelerated our move to digital wallets and other e-commerce, or online payment platforms.

Australians are big travellers — at least we were before Covid hit. Now that we’re getting back out on the road and into the air again, should we protect our hard-earned money with travel insurance?

Some people might say that travel insurance is a waste of money. After all, what are the chances that something will actually happen to you while you’re on holiday? But the truth is, anything can happen when you’re away from home. And if something does go wrong, travel insurance can be a life saver. But is it really worth the extra expense? And how has Covid changed things?

Dying isn’t something any of us like to think about it, let alone discuss. But there’s little doubt shelling out $15,000 for a funeral while grieving the loss of a loved one just compounds the pain.

The fact is funerals can really be that expensive. According to Canstar, it can cost anything from $4,000 to $15,000, depending on the ceremony.

​​Mandie Cowley was driving with her daughter on a busy regional highway in Victoria when her Hyundai started losing power.

“The only place I could pull over was on a bend and there was a lot of trucks. I was absolutely petrified that a truck was going to come up behind me and hit the car,” she said.

Michael Steele’s son, still a P-plater, was driving his Dad’s car at a similar high speed on a country highway in Queensland when it made a grinding sound.

​​"And it just came to a halt, nothing was working. He was very lucky to get it to the side of the road,” Michael said.

​​Nina Persin’s partner was driving at 100kmh on the Pacific Motorway, in south-east Queensland, roads still slippery from the floods, when his engine seized up.

“There was no warning light, nothing,” she said. “When the engine seized, the brakes stopped working, as did the steering wheel. My partner had huge difficulties steering the car away from the right-hand lane, avoiding the trucks on the road, towards the left lane.

“I don’t even want to imagine what could have happened."

The digital world has transformed the way we live, work and play. Transactions that used to take place in cash or with paper cheques are now completed online, using digital payment platforms.

In Australia, there are a number of different digital payment platforms available, each vying for a share of the market. In 2021, the industry processed about 55 million payments. That is worth about $650 billion each day, according to The Australian Financial Review. But behind this progress are growing concerns not only from banking institutions but governments.

We love our cars. In fact, the number of registered vehicles in 2021 was almost as many as the country’s total population. But it's no secret that buying a car is a costly exercise.

In fact, the cost of a new car has risen by an average of 7.4 percent in the past year, according to the latest figures.

Add car insurance, registration and general running costs, and it's easy to see why many people opt for a loan when buying a new set of wheels. But with so many lenders in the market, how do you find the best car loan for your needs?

In January this year, thousands of Crypto.com users were locked out of their accounts when the digital platform was forced to change security settings after it was hacked. To add insult to injury, support channels were not working and all users were told by the platform’s CEO was that "you could be using the wrong email address" — via a Tweet.

Chances are you have experienced something similar. New research has found that almost three-quarters of Australians are dissatisfied with how complaints are being handled on digital platforms.

If you grew up in Brisbane in the late 1970s, you might remember a yellow van with a giant red telephone on top. The distinctive Silvio’s Dial-a-Pizza was a pioneer in the food delivery industry. Bringing pizza to our doors long before the household names of today.

Seven years later, Suppertime launched the first courier service for higher-end restaurants in Sydney. It eventually expanded into Melbourne in 2015.

It’s safe to say neither of these pioneers could have predicted just how big the food delivery service would become in Australia. It is now an $850 million industry that is predicted to grow into a multi-billion dollar industry from 2025.

Power bills are on the rise again but don’t despair. There are ways you can not only save money on electricity but actually make some.

The Victorian Government has just announced that it will give consumers $250 to use its energy comparison site. It is basically incentivising you to take a closer look at your electricity bill.